Explore all of Samsung’s service channels – and find out which one is right for you – 07/06/2022

Whether through digital means or in person, Samsung offers several ways for customers to clarify doubts, configure new products and request technical support services, in addition to offering tips, videos and tutorials for consumers. to explore the devices to the fullest. Check below what are the Samsung Service Channels and how you can trigger them.

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live chat

Available 24/7, Samsung’s live chat can be accessed through the Samsung Members website and app. It is suitable for users who need assistance but cannot talk on the phone at the time. With this service, you can speak to an agent to ask questions and get advice on general topics.


Samsung customers can count on support via WhatsApp 24/7. To use the service, the user only needs to go to this link and click “Start” in service option 1 to start the conversation. It is also possible to scan the QR Code available in option 2 on the same page.


Telephone service is available Monday through Friday, 8 a.m. to 10 p.m., and Saturday and Sunday, 9 a.m. to 6 p.m. To access it, the customer just has to call 4004-0000 (capitals) or 0800-555-000 (other cities). This service can be used from answering general questions to scheduling an in-home technical support service.


The e-mail service aims to clarify general doubts, as well as specific questions, such as technical support, product use and problem solving. To activate the service, all you have to do is access this link and choose the type of service you want.

Social networks

Samsung also offers customer support on the official profiles of Twitter, Facebook and Instagram. In addition to requesting service by message on these platforms, the client can follow the company on these channels to follow the latest news and stay informed of general communications.

Remote Support

This service allows trained Samsung experts to safely view and control your device remotely for real-time repair. For this remote connection to be established, the user must contact Samsung by phone to request and authorize the service.

visual support

Directed towards household appliances, such as refrigerators and televisions, it is a facilitator for the user. Thanks to this service, Samsung consultants can evaluate the product in real time, thanks to the camera of the customer’s smartphone. This service contributes to a more accurate diagnosis of the device and the resolution of problems related to its operation without requiring a technical visit. Click here and find out how to activate it.

repair by mail

The service is intended for customers who do not have close technical assistance. Indeed, the consumer can send the product for repair via La Poste. Before sending, a remote and visual test of the article is carried out. To request this, simply contact the Samsung Service Center and request a code that allows the product to be shipped at no additional cost. For more information, click here.

book service

The service is staffed by agents fluent in Brazilian Sign Language (Libra) and operates via video conferencing, to answer questions about products and support and technical assistance. The user can access it from Monday to Friday from 9 a.m. to 10 p.m., and on Saturday from 9 a.m. to 6 p.m., via this link. The service is not available on public holidays.

A simultaneous translation service in Libras is also available on the Samsung website, via the Hand Talk tool. To activate the feature, just click on the blue icon on the right side of the page and press on the text to be translated when the virtual assistant appears. Find out more by clicking here.

Another novelty is the tutorial videos in Libras to clarify the main doubts of consumers. Samsung has developed content to help deaf and hard of hearing customers install and use Samsung devices. Click here for more details on the subject.

Personal assistance

The service is offered to customers who need repairs, clarification of doubts or advice. To activate it, simply go to this link, select the category of the product to be repaired and choose the nearest address.


On the Samsung Brasil YouTube channel, various content is available to help the user clarify their doubts, configure their equipment and keep up to date with the brand’s news. Launch lives are also carried out by the platform, offering discount coupons and details on devices that have just arrived in the country. The platform can be accessed here.

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